Global Apps

Utilizing Power of Industry Leading & Open Source technologies like "SAP"  to "Odoo" and implementing successfully.

"Providing Industry Specific solutions for 25 years"

IT Support | Managed Services

About Company

Services Offered

About Company


Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure. 

Our Process 


Analysis | Design


Design | Engineering


Testing | Implementation


Training | Support

Call us for your daily IT needs| 1-832-323-1560

HTML5, Python, RUST, Etc

Design | Implementation | Support 

 Apple Platform

Design | Implementation | Support 

 Cloud Computing 

Design | Implementation | Support 

 Help Desk Support

 Help Desk Support (All Levels) 


 DATA Backup And Recovery 

Point Of Sale  

Design | Implementation | Support 

Microsoft 365 

 Microsoft 365 Management 

Network Server 

 Network Server Solutions 

Software Audits 

Design | Implementation | Support 

CSS3, XML, Etc

Design | Implementation | Support 

Android Platform

Design | Implementation | Support 


Design | Implementation | Support 

CCTV | Access Control 

Design | Implementation | Support 

IT Strategic Planning 

Design | Implementation | Support 


Design | Implementation | Support 

Desktop Support  

 Desktop Support Services 

Patch Management 

Windows Roll outs, Migration

Network Hardware 

Design | Implementation | Support 

Software Development 

Design | Implementation | Support 

IT Security 

Design | Implementation | Support 


Design | Implementation | Support 

Network Cabling 

 Structure Network Cabling 

Voice Over IP (VoIP) 

Design | Implementation | Support 

Ransomware Solutions 

Design | Implementation | Support 

Network Assessments 

Design | Implementation | Support 

Remote Help  

 Remote Help Capabilities 

Server Hardware 

Design | Implementation | Support 

 IT Security

Structure Network Cabling

CCTV | Access Control

DATA Backup and Recovery

Desktop Support Services

Retail Solutions

Comprehensive IT Management Services

Onsite | Remote support

Server and PC Management 

We offers comprehensive server and desktop management to proactively update, back up and manage all of your computers and servers remotely. Every aspect of the network is monitored by remote IT support so issues can be detected before causing a problem.

IT Strategic Planning

We can help guide your business through the abundance of emerging technologies at your disposal and help plan a strategy that makes the most of your IT budget while addressing current and future technology needs and supporting your organization’s goals.

Server Backup Solutions

Server crashes can affect any business. Our server backup solution uses an easy-to-deploy dedicated local appliance that incorporates local backup, cloud backup, and object-level exchange restore, and offers a local and cloud server business continuity option.

Global Apps Support Portal

With Our client portal, you can schedule visits, submit and track help tickets online, and access upcoming scheduled IT support, client services reports, network diagrams and proposals. It is also used to view financial data such as billing statements, past and current invoices, and payment histories.


We can transition your company to a virtualized server, allowing for reduced hardware costs, increased flexibility of your systems and additional data security options. With server virtualization, you can reduce the number of servers you have in production, which will save on upgrade and energy costs.

Standard IT Support

Even the most stable and monitored IT systems can develop problems that need to be addressed.We can remotely access your organization’s systems and initiate remote IT support to address problems as they arise. When remote support isn’t enough, our engineers are available for onsite visits to assess problems and make repairs.

Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.

Why are Managed IT Services important? 

  • It aligns the outcomes of the organization. An IT company is incentivized to do a very good job; they want to minimize problems for your organization because they have KPIs directly linked to the efficiency of your IT.

  • IT experts give you peace of mind. You’re not an IT expert. Managed service providers take care of your IT so you can focus on running your business.

  • Proactive support. Managed services offer proactive support. So instead of your IT firm constantly fixing problems, they will actually try to identify problems before they happen, keeping your systems up and your problems down.

  • Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department. This links to proactive support and ensures that your IT infrastructure and software is upgraded and updated to minimize risks such as downtime, viruses and crashes.

  • Complete outsourced IT. Managed services give you access to a complete IT department. You don’t just get day-to-day IT support; you also get an IT manager and a virtual CIO so you can think strategically about how IT fits into your organization.

 Challenges of Managed IT Services 

Here are some challenges that you need to be aware of when looking to move to a managed services arrangement.

  • Holding providers accountable. The reason you go with managed services is because you want to improve your operational efficiency and remove the amount of IT problems or roadblocks that affect your team. You need to hold providers accountable and make sure they are delivering these improvements. Most providers will offer effective reporting so you can see exactly how much work they are doing for you and how much improvement in efficiency and productivity they are providing.

  • Getting strategic IT planning. As part of a managed service contract, you should be given some strategic IT planning. You might struggle to see the benefits of a managed services contract if you don’t get this component. Make sure that your IT firm is proactively planning for the next 12 or 24 months and that it has strategies in place to improve IT infrastructure and upgrade software.

  • Finding a provider with a good track record. You need to check the track record of your provider before engaging in a contract. They should be able to demonstrate a track record on delivering proactive service and measurable outcomes. Check references before you commit, and ask what clients they have, and if they have experience dealing with companies similar to yours.

Four keys to successfully implementing Managed IT Services 

There are a number of decisions that your organization needs to make when moving to a managed services IT contract. Here are a few things to consider:

  •     Complete a total cost of IT to determine the real cost of IT for your organization.

  •     Identify potential providers; request an audit of your current systems.

  •     Choose a managed services provider and complete on-boarding process with provider.

Complete a total cost of IT to determine the real cost of IT for your organization.

The first step in moving to managed services is to perform a total cost of IT analysis.

This is a calculation of what you are currently paying for IT support, combined with accounting for the cost of lost productivity and downtime that you may be experiencing.

A simple way to quantify this is to look at the total cost of your staff salaries within the organization; then factor in how much your inefficiency is costing the organization every day. It might be as simple as 20 minutes every day due to inefficient systems, but those minutes add up quickly.

You should also calculate downtime. Are you down for three hours every month? How much is that worth to your organization in respect to your team’s hourly wage?

Identify potential companies; request an audit of your current systems

Once you’ve completed the total cost of IT analysis, it’s time to shortlist some managed IT service providers. This process is generally about finding a company with which you feel comfortable working, and which has a track record of success and is familiar with your industry and the requirements that go along with it.

You should request an IT audit. This is generally pretty intrusive and will involve an IT professional giving your entire IT infrastructure, software and systems a full review. It can usually be done on site or remotely.

Choose a managed services provider and complete the on-boarding process. 

 When selecting a provider, make sure they meet your requirements. Often, if you are evaluating based purely on cost, you may not find the right partner. Remember that IT plays a significant role in your entire organization now. It’s important to work with someone that has your best interests in mind and can provide a proactive service that delivers outcomes.

  •     Will they be able to help you improve IT efficiency?

  •     Will that increase productivity and minimize downtime?

These are the questions you need to be asking when evaluating providers.

The on-boarding process is the final step. This is about making security changes to ensure that the incumbent IT company no longer has access to your systems. There may be some remediation work that’s required to bring your site up to best practice level. Then ultimately, it's about collecting and consolidating documentation, checklists, network diagrams and whatnot to be able to effectively manage your IT environment.

This general process should take about 30 days in most instances, meaning your managed service contract would not take effect for at least 30 to 45 days from the time you sign.

Global Apps Managed IT Services Solutions

Are you thinking of moving to a managed services contract?

We have experience helping organizations make the transition, and help them to see the benefits of increased efficiencies, improved productivity and minimized downtime.

Request a no obligation free managed services assessment today.