Agile Helpdesk - For Great Customer Service
Awesome user interface
Track, prioritize, and solve customer tickets
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box
Get in touch with your customers wherever they are
New incoming emails create tickets automatically.
Qualify your customers queries with a customizable website form.
Listen to Twitter hashtags and create tickets on the fly if needed.
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Odoo Helpdesk is optimized for your team's productivity:
Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.