Awesome 
user interface

Track, prioritize, and solve customer tickets

Organize your tickets the way you want with the amazing kanban view. 
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules. 


Multi Channels, Out-of-the-box
Get in touch with your customers wherever they are

Email

New incoming emails create tickets automatically.

Website Forms

Qualify your customers queries with a customizable website form.

Twitter

Listen to Twitter hashtags and create tickets on the fly if needed.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

Odoo Helpdesk is optimized for your team's productivity:

  • Create your SLA rules and let Odoo take action automatically.
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses.
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.